Terms and conditions

Terms and conditions

TERMS AND CONDITIONS

GallaTerra

Vendula Pilná
Company ID (IČO): 21305412
Registered address: Luční 745, 595 01 Velká Bíteš, Czech Republic

Registered in the Trade Register maintained by the relevant authority in Velké Meziříčí for manufacturing, trade, and services not listed in Annexes 1–3 of the Trade Licensing Act.

Bank account: 2981663010/3030

Contact details:
Name: Vendula Pilná
Email: info@gallaterra.cz
Phone: +420 735 058 234
Website: www.gallaterra.cz

(hereinafter referred to as the “Seller”)

The Seller is not a VAT payer. For sales to other EU Member States, VAT is applied according to applicable EU legislation. Until the turnover threshold of EUR 10,000 is reached, VAT is applied according to Czech legislation.

I. General Provisions

These Terms and Conditions are issued in accordance with Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code.

These Terms govern the mutual rights and obligations between the Seller and a natural person who enters into a purchase contract outside their business activity as a consumer or within their business activity (hereinafter referred to as the “Buyer”) via the online store at:
www.gallaterra.cz

The Terms form an integral part of the purchase contract. Any differing provisions in the contract take precedence over these Terms.

The contract is concluded in the Czech language.

II. Information on Goods and Prices

Information about goods, including prices and main characteristics, is listed in the online store.

  • Prices include all applicable fees
  • Return shipping costs are borne by the Buyer
  • Prices remain valid while displayed on the website
  • Product presentation is informative and not a binding offer

Shipping costs are listed in the store and apply to deliveries within the Czech Republic and Slovakia.

Discounts cannot be combined unless agreed otherwise.

Only registered users may submit product reviews.

Handmade products may have minor variations in color, shape, or texture, which are not considered defects.

If a discount is applied, the lowest price from the previous 30 days is displayed.

III. Order and Contract Formation

The Buyer may place an order:

  • via a customer account
  • without registration using the order form

Before submitting, the Buyer can review and edit the order.

The contract is formed only after the Seller confirms the order.
Automatic confirmation of receipt is not considered a contract.

The Buyer must provide accurate and complete information.

Orders are binding, but can be canceled until confirmation is sent.

The Seller is not obliged to deliver goods at an obviously incorrect price due to a technical error.

IV. Customer Account

The Buyer may create a customer account.

  • The Buyer must provide accurate information
  • Access is secured by login credentials
  • The Buyer must keep credentials confidential
  • The Seller is not responsible for misuse by third parties

The Seller may cancel accounts in case of inactivity or breach of Terms.

V. Reviews Verification

Reviews are not paid and come from:

  • verified customers (with completed purchase)
  • registered users

The Seller does not edit reviews but may respond.

Inappropriate or unlawful content may be removed.

VI. Payment and Delivery

The Buyer may pay via:

  • bank transfer

Shipping costs depend on the selected method.

Goods are delivered:

  • to the address specified by the Buyer
  • to a selected pickup point

The Buyer must inspect the package upon delivery.

Ownership transfers upon full payment and receipt of goods.

Risk transfers upon delivery.

The Seller delivers to selected EU countries.

Delivery time for international orders: 3–14 business days.

Return shipping costs are borne by the Buyer.

No customs duties apply within the EU.
Outside the EU, additional fees may apply.

VII. Custom-Made Products

Some products are made to order or customized.

In such cases, the Buyer cannot withdraw from the contract within 14 days, in accordance with Section 1837 of the Civil Code.

VIII. Withdrawal from Contract

Consumers have the right to withdraw within 14 days:

  • from receipt of goods

Exceptions include:

  • customized products
  • services already performed

The Buyer must return goods within 14 days.

Refunds are issued within 14 days after withdrawal.

Goods must be returned:

  • unused
  • undamaged
  • preferably in original packaging

IX. Defective Performance (Complaints)

The Seller is responsible for defects upon delivery.

The Buyer has rights including:

  • repair
  • replacement
  • price reduction
  • withdrawal from contract

The warranty period is 24 months.

Complaints must be resolved within 30 days.

X. Communication

Communication is conducted via email.

XI. Personal Data

Personal data is processed in accordance with GDPR.

Detailed information is available in the Privacy Policy.

XII. Alternative Dispute Resolution

Consumers may use:

XIII. Disclaimer

Products are handmade decorative and spiritual items intended for personal development, meditation, and space harmonization.

Any descriptions of effects are based on experience and symbolism, not scientific or medical evidence.

Products are not medical devices and do not replace professional care.

Effects are individual and subjective.

XIV. Packaging and Waste

The Seller complies with packaging legislation and participates in the EKO-KOM system for recycling.

Customers are encouraged to recycle packaging.

XV. Final Provisions

These Terms are governed by Czech law.

The Seller reserves the right to update these Terms.

The contract is stored electronically and not publicly accessible.

Effective date: 20 March 2026
Last updated: 20 March 2026

Vendula Pilná

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