Frequently Asked Questions (FAQ)

1. What materials do you use in your products?

Our products are made from high-quality and natural materials.

Orgonites

We use minerals, crystals, resin, and metal shavings.

Jewelry

Our jewelry is made from resin, surgical or stainless steel, leather, or synthetic cords.
Many pieces also include dried flowers or natural stones.

Candles

We use natural beeswax, soy wax, and palm wax.
All candles are handmade with care and attention to detail.

Wooden Decorations

We use high-quality plywood, most commonly poplar or birch.

All materials are sourced within the Czech Republic or the EU.
We do not source from China, except for molds, which we plan to gradually replace with our own.

2. What are the benefits of orgonites?

Orgonites are energy objects that combine the properties of minerals, metals, and symbols to help harmonize and transform energy in a space.

They are often used for:

• cleansing negative energy
• improving the atmosphere in a room
• supporting overall well-being

Many customers report benefits such as better relaxation, improved sleep, reduced stress, and support in achieving their intentions.

3. What types of candles do you offer?

We offer handmade candles made from:

• beeswax
• soy wax
• palm wax

Our candles are:

• free from artificial fragrances
• free from harmful dyes
• made with untreated wicks

For scent, we recommend using high-quality essential oils in a diffuser.

Our collection also includes candles suitable for rituals, meditation, and relaxation.

4. How should I take care of your candles?

To ensure safe and long-lasting burning:

• trim the wick to approx. 0.5 cm before lighting (we pre-trim it for you)
• place the candle on a stable, heat-resistant surface
• never leave a burning candle unattended
• extinguish using a snuffer, not water
• store in a cool, dry place away from direct sunlight

Each candle comes with a detailed care and safety guide.

5. Can I order custom-made products?

Yes, we offer custom-made products.

If you have specific wishes regarding the design of jewelry, decorations, or candles, feel free to contact us via email or the contact form.

We will do our best to accommodate your request.

6. How long does delivery take?

Orders are usually dispatched within 48 hours after payment is received.

Delivery time depends on the selected shipping method:

• Czech Republic: typically 1–3 business days
• Slovakia and other countries: delivery may take slightly longer

7. How can I return or exchange a product?

If you are not satisfied with your purchase, you may return or exchange the product within 14 days of delivery.

Conditions:

• the product must be undamaged
• returned in its original packaging

For more details, please contact us via email.

Your satisfaction is our priority, and we will do our best to find a suitable solution.

8. How should I care for your products?

Most of our products are made from natural materials, which may react to temperature, humidity, or chemicals.

We recommend:

• Wooden products: keep in a dry place, away from moisture and direct sunlight
• Jewelry: avoid contact with water, perfumes, and chemicals; store in a dry place
• Candles: store in a cool and dry environment

Each product includes a care and safety information sheet.

9. What is the difference between beeswax, soy wax, and palm wax?

• Beeswax: natural material with a subtle, pleasant scent
• Soy wax: eco-friendly and environmentally gentle
• Palm wax: also eco-friendly and sustainable when responsibly sourced

10. What payment methods do you accept?

We offer multiple payment options. Please see our Shipping & Payment section for details.

Cash on delivery is available only upon prior agreement.